10 Signs You’re Dealing With An Unreliable Web Company

Throughout our years in the business, we have received calls or sat down with prospects-turned-clients who have been yipped by supposed web designers or other people in our industry posing as gurus in the field. Indeed, some unreliable, niche-specific web design companies claim to have what it takes. But the truth is, in the end, these expert-posers have either not completed the job or have taken the websites hostage… with no end in sight.

One prime example of the deceit exercised by these fly-by-night operators is when you are approached by a niche company who claims to be an expert in any field, let’s say fashion. Now, at best, you will be at the mercy of pundits in the fashion industry who have set up a niche marketing company and whose true expertise is content development, NOT web design. Industry-specific knowledge does not qualify anyone without the proper training and experience to design an entire website, however simple it may be.
 

So, what are some of the signs we should look out for to avoid this kind of mishap-turned-disgrace?

1. Address (physical & virtual)

  • No physical address 
  • Domain name is spelled incorrectly
  • Website address does not refer to the company or its name

2. Company Info

  • You research the company and no legitimate corporate information is available
  • Only found out about them through email
  • Company address is not in print, only in the form of links

3. Contact

  • They are evasive
  • Hard to get in touch with
  • Right-out don’t respond to your emails
  • You get an answering machine during office hours more often than not
  • Only contact telephone is a cell, as opposed to a landline or both

4. Experience

  • The company is reluctant to delve into their accrued experience
  • The company won’t disclose past clients or work done for them

5. Obsolete

  • Outdated website techniques
  • Corporate mail is free mail, such as Gmail

6. Own Website

  • Badly designed
  • Gruesome content mistakes
  • Limited contact details
  • Need to login and a password to access the website
  • Need to enter your personal info on their website
  • Only access is via an email link
  • Many broken links
  • No terms and conditions or they are hard to find
  • Terms and conditions have hidden additional payments

7.  Payment

  • Are you pressed to pay?
  • Do they accept cash only?
  • They ignore you following payment

8. Pricing

  • Way cheaper or way more expensive than the competition

9. Promises

  • Things like… “We’ll get you ranked first on your search engine of choice (Google), even on the first page.”
  • Unseemly deadlines not written down on paper, like we’ll have that for you by next week or in a couple of days when you are talking about the core of the project

10.  Rigor

  • They lose valuable information from you as a client
  • No progress reports or feedback

Sources:

  • https://www.optimus01.co.za/how-can-i-recognise-a-fly-by-night-website-company/Rehabilitation-Weeks
  • https://www.orbitmedia.com/blog/web-design-complaints/

Recent Posts

A Service Plan: Full Coverage Website Insurance

Website Service Plans, also dubbed Maintenance Plans, have a key role in what has become known as grabbing and staying power. That is, your site’s capacity to almost immediately grab the (positive) attention of users, which of course is done mostly with visual cues, even superficial ones. Then comes the tricky part of having them hang around long enough, or stay, to explore your corporate ethos, service offer, brand identity, and content messaging, ultimately to become leads or right-out clients.

Read More »

How Much Does it Cost to Maintain My Website?

Less than one year ago, this blog discussed the costs of setting up a website. The varying gap between DIY and custom-designed websites was addressed and we established several industry benchmark figures… which are, of course, guidance against which to rebound your budget. And so, we established that…

Read More »

Does My Website Need to Be ADA Compliant?

Updates, especially in the form of WCAG (Web Content Accessibility Guidelines), and further addenda to legislation, standards, and best practices made it abundantly clear that, at first, the Americans with Disabilities Act was primarily geared at local and state government websites.

Read More »

Improve Accessibility for the Disabled

Remediation is the name we give to the actions taken to make your website accessible and compliant. Making a website ADA compliant doesn’t happen in a day. It’s a process, so be calm but be steady. Here are some of our favorite practical tips.

Read More »
Scroll to Top