10 Signs You’re Dealing With An Unreliable Web Company

Throughout our years in the business, we have received calls or sat down with prospects-turned-clients who have been yipped by supposed web designers or other people in our industry posing as gurus in the field. Indeed, some unreliable, niche-specific web design companies claim to have what it takes. But the truth is, in the end, these expert-posers have either not completed the job or have taken the websites hostage… with no end in sight.

One prime example of the deceit exercised by these fly-by-night operators is when you are approached by a niche company who claims to be an expert in any field, let’s say fashion. Now, at best, you will be at the mercy of pundits in the fashion industry who have set up a niche marketing company and whose true expertise is content development, NOT web design. Industry-specific knowledge does not qualify anyone without the proper training and experience to design an entire website, however simple it may be.
 

So, what are some of the signs we should look out for to avoid this kind of mishap-turned-disgrace?

1. Address (physical & virtual)

  • No physical address 
  • Domain name is spelled incorrectly
  • Website address does not refer to the company or its name

2. Company Info

  • You research the company and no legitimate corporate information is available
  • Only found out about them through email
  • Company address is not in print, only in the form of links

3. Contact

  • They are evasive
  • Hard to get in touch with
  • Right-out don’t respond to your emails
  • You get an answering machine during office hours more often than not
  • Only contact telephone is a cell, as opposed to a landline or both

4. Experience

  • The company is reluctant to delve into their accrued experience
  • The company won’t disclose past clients or work done for them

5. Obsolete

  • Outdated website techniques
  • Corporate mail is free mail, such as Gmail

6. Own Website

  • Badly designed
  • Gruesome content mistakes
  • Limited contact details
  • Need to login and a password to access the website
  • Need to enter your personal info on their website
  • Only access is via an email link
  • Many broken links
  • No terms and conditions or they are hard to find
  • Terms and conditions have hidden additional payments

7.  Payment

  • Are you pressed to pay?
  • Do they accept cash only?
  • They ignore you following payment

8. Pricing

  • Way cheaper or way more expensive than the competition

9. Promises

  • Things like… “We’ll get you ranked first on your search engine of choice (Google), even on the first page.”
  • Unseemly deadlines not written down on paper, like we’ll have that for you by next week or in a couple of days when you are talking about the core of the project

10.  Rigor

  • They lose valuable information from you as a client
  • No progress reports or feedback

Sources:

  • https://www.optimus01.co.za/how-can-i-recognise-a-fly-by-night-website-company/Rehabilitation-Weeks
  • https://www.orbitmedia.com/blog/web-design-complaints/

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